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Contact Pompeii.Tickets
Need help with your booking? Have questions about visiting Pompeii? Our expert team is here to assist you 24/7 via phone, email, and live chat.
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How Can We Help You?
Choose your preferred contact method and our customer support team will respond promptly to assist with bookings, inquiries, and any questions.
Phone Support
Speak directly with our booking specialists for immediate assistance
+39 081 85a7 5347
Available 24/7
English, Italian, Spanish, French
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Email Support
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support@pompeii.tickets
Response within 2 hours
Detailed assistance available
- Emergency Booking Assistance
Need urgent help with a same-day booking or last-minute changes? Call our priority hotline for immediate assistance.
+39 081 857 5999
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Available 24/7 for urgent inquiries
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Contact Form
Fill out the form below and our team will respond within 2 hours during business hours, or the next business day for after-hours inquiries.
Our Office
Visit Our Location
Our customer service office is located near Pompeii Archaeological Park. Visit us in person for booking assistance and travel information.
Pompeii.Tickets Office
Address
Via Villa dei Misteri, 2 80045 Pompei (NA), Italy
Office Hours
Monday - Sunday: 8:00 AM - 8:00 PM Public Holidays: 9:00 AM - 6:00 PM
How to Reach Us
2-minute walk from Pompei Scavi-Villa dei Misteri train station. Free parking available nearby.
Languages Spoken
English, Italian, Spanish, French, German, Portuguese, Japanese, Mandarin
Services Available In-Person:
- Same-day ticket purchases
- Booking modifications and cancellations
- Travel planning assistance
- Group booking arrangements
- Free maps and visitor guides
Quick Answers
Frequently Asked Questions
Find instant answers to common questions about bookings, tickets, tours, and
visiting Pompeii.
How do I modify or cancel my booking?
Log into your account using your booking reference and email. Click “Manage Booking” to modify dates, times, or cancel. Free cancellation available up to 24 hours before your visit. For assistance, contact our support team.
When will I receive my tickets?
E-tickets are sent immediately after payment confirmation to your email address. Check your spam folder if not received within 5 minutes. Mobile tickets are accepted – simply show the QR code on your phone at the entrance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted. Payment is processed in EUR with automatic currency conversion available.
Do you offer group discounts?
Yes! Groups of 10+ people receive 15% discount, and groups of 20+ receive 20% discount. Contact our group booking team for customized packages including private guides, transportation, and lunch options.
What if it rains on my visit day?
Pompeii remains open in all weather conditions except severe storms. We recommend bringing an umbrella and waterproof shoes. If you prefer to reschedule, contact us at least 24 hours before your visit for a free date change.
Can I get a refund if I can't attend?
Full refunds available for cancellations made 24+ hours before your visit. Cancellations within 24 hours are non-refundable but can be rescheduled once. Contact support for exceptional circumstances like medical emergencies.
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