Terms & Conditions

General Terms and Conditions of Use

pompeii.travel is an intermediary service providing a booking platform for visitors and suppliers of tours and tourist services. pompeii.travel will make this booking platform available to agents/distribution partners via a separate contractual arrangement only. The booking of a tour or service creates a contract directly between the user of the Platform and the Supplier; if a tour or service is booked by a sub-agent or third party a corresponding contract is created directly between this user and the Supplier. pompeii.travel is NOT a contractual party with regards to the services available for booking on this Platform.

Application

These Terms and Conditions of Use, along with our Privacy Policy, apply to any and all use of this website, and other affiliate and partner websites. Any and all use of this website, or any part thereof, constitutes an acceptance on the part of the user of both the Terms and Conditions of Use and Privacy Policy, and an agreement to be bound by both in their entirety.

Limitation of Liability

pompeii.travel and other affiliate and partner websites and apps, its agents, sub-agents, independent contractors and distribution partners or their employees are not liable for any losses incurred relating to a user's access to (or inability to access) this website, or to any errors, omissions, results obtained from use of the website, regardless of the legal basis for such liability except for damages caused wilfully or through gross negligence, and only to the extent permitted by applicable law. Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on product liability regulation.

Offers and Warranty

The information on this Website is for general informational purposes only and does not constitute a binding offer from pompeii.travel and other affiliate and partner websites and apps. Any binding agreement is between the customer and the supplier and only comes into effect after a booking request which has been made via our platform has been accepted and confirmed by the supplier.
While pompeii.travel and other affiliate and partner websites and apps strives to ensure that the information displayed on this portal is accurate, it provides no warranties, either express or implied in relation to its accuracy. pompeii.travel and other affiliate and partner websites and apps does not provide any warranties, either express or implied, in relation to the availability of the website or its functions, that it be free from defects, or that it runs is free from viruses and other harmful software.

Third party content

pompeii.travel and other affiliate and partner websites and apps does not assume any responsibility for any and all third party content that may be available through this website or linked to or from it.

Intellectual Property Rights

The pompeii.travel website is protected by copyright laws and/or any other intellectual property rights (including protection granted through unfair competition law). All names and distinctive signs of any nature, including trademarks, published on this site are protected by the relevant copyright laws. Users may access and view the website but may not incorporate it into other websites, nor copy, present, license, publish, download, upload, send or make it perceptible in any other way without the prior written consent of pompeii.travel.

Amendments

pompeii.travel and other affiliate and partner websites and apps reserves the right to amend these Terms of Use at any time and with immediate effect. If we make amendments, they apply as of the date of their publication on the website. Any further use of the website following such amendments indicates your consent to be bound by the amendment.

Applicable Law

The applicable law governing the application and use of this website is that of England and Wales. In the event of any dispute between any user, supplier or third party and pompeii.travel and other affiliate and partner websites and apps relating to the use of this website jurisdiction remains exclusively with the courts of England and Wales.

Cancellation Policy

If you cancel the activity, the cancellation conditions stated in the product description as well as on your voucher apply. pompeii.travel and affiliate and partner websites advises the user to carefully read this information.
Provided there are no deviating cancellation conditions in the product description of your Supplier, the following cancellation terms apply.
The Supplier reserves the right to request higher, specific compensation instead of the aforementioned flat-rate fees, if the Supplier can prove that it has incurred much higher expenses than the respectively applicable flat-rate fee. In this case the Supplier is obliged to provide specific figures and evidence of the compensation requested, taking into account the saved expenses and any other use of the services.
The refund will be processed using the same payment method. In the event of credit cards which are charged monthly, the amount shall be credited at the end of the current invoicing period. The exact time of the refund depends on the user's credit card agreement. The refund by bank transfer shall be done within seven bank working days.
The Supplier can cancel the activity on the agreed date without observing a period of notice, if weather conditions, official measures, strikes or other unforeseeable or unavoidable external conditions (in particular force majeure) make the execution of the activity impossible, make it considerably more difficult or endanger it. In this case a full refund will be provided.